Clients satisfaction with health services at Zingwangwa health centre.
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Date
2009-11-20
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Kamuzu University of Health Sciences
Abstract
Survey research into client satisfaction is responsible for developing a number of related concepts concerning the ways in which clients evaluate the health care that they receive. Recently, doubts have been expressed to the adequacy of understanding how clients anticipate
and respond to medical encounters and health services. The current study assesses client satisfaction with health services at Zingwangwa Health Centre and also explores ways of
improving client satisfaction. In a field study, questionnaires were administered to a convenient sample of 30 clients at
Zingwangwa Health Centre ranging from outpatients (male or female, old or young), antenatal mothers, postnatal mothers, family planning clients and those are coming for voluntary counseling and testing. Client satisfaction as an independent variable was measured by three
dependent variables such as waiting time, level of interaction between health personnel and clients, and quality of the facilities and service providers. The results indicate that client satisfaction at Zingwangwa Health Centre was rated highly by the
respondents on all the three variables. Over 50% of the respondents rated the three variables positively and this is contrary to findings from other studies that client satisfaction is low in health services.